Hey, I'm Michelle M.

about me

I have several experiences with call center industry. I was a Customer Service Representative for three (3) years where I handle different types of customer. Then I was promoted to being a Transaction Monitoring Evaluator (QA Analyst) for also three (3) from Convergys Philippines where my responsibility includes auditing quality of calls in accordance with account specified goals which I provide to the operations department. I was also the Operations Manager of Sycore Business Solutions for 2 years when I moved back to Davao City. Currently, I am the Operations Manager of a call center company in Panabo City, 825 Solutions. Currently, I am also an Operations Manager for a call center company named Vibri BPO since the start of their operations way back February of this year. I am hardworking and I always make sure that I work effectively and efficiently. I am very keen with details and I always make sure that I deliver the job well with out most satisfaction. I will assure you that I will do my best to deliver the job properly. I will use all my capabilities , knowledge and skills to help.

Topics I teach

TOEFL
IETLS
TOEIC
Communication
Grammar

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